3DXChat Customer Support & FAQ

You can cancel the automatic renewal of your subscription in your customer control panel.
Canceling the auto-renewal will allow you to continue playing until your account expires.

1) Log in to the Customer's Control Panel
2) Go to "Your Subscriptions" and click "Cancel"


* Please note that the login information for the client control panel is NOT the login information for the game.
If you have forgotten your credentials, you can find them in your email inbox in an email from BMT Micro with the subject "3DXChat Membership Product Information". You can also use the password recovery form here.

If you want to change your subscription plan from monthly to semi-annual (or annual) or vice versa then:

1) Login to the Members Area
2) Under the Manage Account section, click Add Subscription / Renew Account and select your preferred plan
3) Don't forget to cancel your previous plan under Manage Subscriptions.

See the image below:

Your active subscription is recurring and will be renewed automatically.
But if you canceled all subscriptions, you have no active subscriptions and your membership is expired then you should renew your account.

1) Login to the Members Area
2) Under section Manage Account click Add Subscription / Renew Account and select your preferred plan.

See the image below:

Lost your password? Recover it here

How to change password:
1) Login to the Members Area
2) Under section Manage Account click Change Password
3) Fill the form and click Change Password button

See the image below:

1) Login to the Members Area
2) Under section Manage Account click Change Email
3) Fill the form and click Change Email button

See the image below:

1) Buy Game-Time code HERE
2) Give the code to your friend
3) Give your friend a link to activation page: https://3dxchat.com/gametime.html

PayPal does not permit the sale of adult digital goods.

1) Try to get a virtual credit card and pay for the 3DXChat access
2) Buy Game-Time code using additional payment methods

The European Union passed a law requiring non-EU companies to collect VAT on sales made to customers living in the European Union effective July 1, 2003. BMT Micro (billing service) is registered with Her Majesty's Revenue and Customs in the United Kingdom for the purpose of collecting and paying VAT tax as is required by EU law. VAT is charged to any customer with an address in the European Union. This charge is standard, and is legally required to be added onto your purchase price by the EU VAT Commission.

The shopping cart automatically refreshes to show the VAT charged as soon as the country (Netherlands) is selected from the Country drop-down box, prior to order submission.

1) Login to the game
2) Click gear button under your character (1)
3) Click Change Name & Gender button (2)
4) The cost of 20,000 xgold will be deducted from your account if you successfully make a change
5) You can change the name and gender together by paying only 20,000 xgold

See the image below:

Don't have an account?
Create a new account with Game-Time Code

Renew existing account:

1) Login to the Members Area
2) Click Activate Game-Time Code (1)
3) Paste your code into the field and click Activate (2)

See the image below:

MINIMUM:

OS: Windows 10 or 11 (64 bit)
Processor: Intel® Core™ i3 or AMD Phenom II X4 processor or better
Graphics: Video card must be 2 GB or more and should be a DirectX 11-compatible with support for Pixel Shader 5.0
Memory: 4 GB RAM
Network: Broadband Internet connection
Storage: 10 GB available space

Netbooks and old laptops are not supported!

3DXChat is designed to run on Windows PC only, but a lot of users are playing on Mac.
You can Install Windows 10 on Mac and play 3DXChat. Learn more about BootCamp

1) Install the latest version of DirectX 9.0c
2) Make sure that your video card supports Pixel Shader 3.0 (ps_3_0) or above. http://webglreport.com/ (see item "Unmasked Renderer").
3) Make sure you have installed and you are running the latest video card drivers:
For NVIDIA (GeForce): https://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD (Radeon): https://support.amd.com/en-us/download
If you have any older versions you should update them.
4) Install Microsoft Visual C++ 2010 Redistributable Package
x86: http://www.microsoft.com/en-us/download/details.aspx?id=5555
x64: http://www.microsoft.com/en-us/download/details.aspx?id=14632
5) Install Microsoft .NET Framework 4.5
6) Make sure you restart your computer after installing new drivers before you play the game again, to apply the new settings.
7) Run the game (and patcher) as administrator but first add the game (and patcher) to the exception list of your firewall AND antivirus.

1) If you get "Wrong password" error, then try to recover your password here https://3dxchat.com/lost-password.html

2) If you get crash error while playing OR even can't launch the game then please follow these steps: https://3dxchat.com/support/#start

If the problem persists then contact the Support Team.

1) Run the game (and the patcher) as administrator but first add the game (and the patcher) to the exception list of your firewall and antivirus.
2) Try to turn off your firewall and antivirus software. Because it can affect your connection to your system and block the game from connecting to the web.
3) Make sure that your ISP (Internet Service Provider), router and firewall don't block any of the following ports: 8125 (TCP protocol).
4) Add all our domain names to the trust list of your firewall and antivirus: 3dxchat.com, api.3dxchat.com, rest.3dxchat.com
5) Add our server's IP addresses to the trust list of your firewall and antivirus: 185.71.64.45
6) You can configure your network settings to use the Google Public DNS. It's not so hard to do. But remember this will affect all internet activity, not just 3DXChat.
See how to do it here Google article (https://developers.google.com/speed/public-dns/docs/using)
or YouTube video (https://www.youtube.com/watch?v=xdQkPVL2ERg)

1) Turn off torrent download when playing the game.
2) Try to turn off your firewall and antivirus software. Because it can affect your connection to your system and block the game from connecting to the web.

1) DO NOT use modded DLL from third parties. It's not safe and damages the process of patching.

2) Add the patcher to the exception list of your Firewall and Antivirus software.

3) Run the patcher as administrator
(Right-click on Patcher.exe file and then click Run as Administrator)

If the problem persists, reinstall the game with the latest version:
1) Completely uninstall the game.
2) Remove the 3DXChat game folder.
3) Clear your registry. See how to do it here.
4) Download the installer of the latest game version and install it: Download 3DXChat

Check your inbox (and spam) folder for email with subject BMT Micro Order Receipt

See the image below:


If you still can't find your Order ID then please contact BMT Micro Customer Service

If you have problems paying for a subscription by card, please contact us and describe your problem via email 3dxhelp.eva@gmail.com or send DM in Discord.