3DXChat Customer Support & FAQ

Customer Support

Contact Support Team

Account / Subscription FAQ

How to cancel subscription?
How do I change my subscription plan?
How do I renew my account?
How do I change my password?
How do I change email address?
How to buy an account for my friend?
How to pay with Paypal, Paysafecard, etc...
What does VAT means?
How do I change my character's name or gender?
How to activate Game-Time Code?

Game Client FAQ

System Requirements
How can I play on Mac?
I have a problem with running/playing the game
I can't login/enter the game
I have a problem connecting to the game server
I get "Connection Lost" very often when I play
I have a problem with the Patcher. I can't update my game.


How do I find my Order ID?
I can't pay for a subscription
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